Refunds

As all items are different they will be treated on a case by case basis. Please email us at in**@***************om.au with further details and we can help you.

Due to health reasons we do not refund or exchange earrings.

  • Eligible for refund if returned within 14 days of purchase
  • Refund will be credited to the original payment method
  • Items must be returned undamaged, unused and with all original packaging to be eligible for a refund
  • Items on sale are not eligible for refund
  • Shipping and handling charges are at the expense of the customer and are non-refundable
  • All international customs and duties charges are at the expense of the customer and are non-refundable. Winter and Rose is not liable for any customs charges on order returned for unpaid customs.

Please note that all refunds can take up to 10 working days to show in your account due to varying processing times between payment providers.

Exchanges

  • 28 day exchange or store credit for items
  • You can either exchange your item for another item to the same value or alternatively you can request a store credit
  • Shipping and handling charges are at the expense of the customer and are non-refundable
  • Items must be returned undamaged, unused and with all original packaging to be eligible for a refund

For exchange and refund queries, please email us at in**@***************om.au

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

We reserve the right to refuse returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. 

Need help?

Contact us at inf*@***************om.au for questions related to refunds and returns.